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How do I sign up? To sign up, please click here and fill out all necessary information about you, your pet(s) and
your home, and we will call you within 24 hours to schedule an initial in-home consultation.
What does the initial consultation entail? When you sign up with HappyTails Pet Sitting we will schedule a pet sitter to come to
your home for an initial consultation - to meet your pet(s), complete the necessary paperwork, and go over your home care
instructions. You decide how often we will visit each day and what services you require. This meeting is required prior
to service and lasts about 30-60 minutes.
Can I be assured of the same Pet Sitter each
time? We definitely prefer to offer
your visits to the same Pet Sitter each time, however if that Sitter is not available for some reason, a fully informed substitute
from our staff will always be available for back up. How does your Pet Sitter get access to my
home? Before you depart home, we are provided with a copy
of your home keys, which are stored safely in our Permanent Key Storage System. We will test all keys — at our free
pet consultation — and make sure we understand your instructions for activating/deactivating your alarm system. Our
key rings have no identifying information (just in case they are lost or stolen). During each visit, our pet sitters will
follow a guide of instructions to ensure that we keep your home safe and in the same condition that you left it to us.
How long is each visit? Standard Vacation Visits and Dog Walks are a approximately 30-, 45-, 60- or 90- minutes
in length (at your choosing), and are accompanied with a Daily Log that specifies the time in/out, the services performed
and any comments your sitter thinks you might find interesting or informative about your pet's behavior.
What services do you offer? Knowing that each animal and home is unique we offer a wide variety of services. We come to your home to provide service, so that your animals can stay in their familiar
surroundings. Our visits include feeding, exercising, and potty breaks. We also spend what we call "TLC time", just
playing with, petting, and loving your pets so they receive the personal attention they crave while you're away. We also provide
“gate keeping” services, such as bringing in your mail and newspaper, taking out the trash, watering plants, alternating
lights and rotating blinds.
Do you offer any sort of satisfaction guaranteed?
You
want to know that your pet will be cared for just the way you specify. And we will guarantee it every time! If you are not
100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client
relationships and so our service is only complete when you have returned home and are completely satisfied.
What does "Bonded & Insured"
mean? "Bonded" means that HappyTails
Pet Sitting annually purchases a "dishonesty bond" from Insurers of the Carolinas www.petsitterinsurance.com. The Pet Sitter Dishonesty Bond protects customers
of HappyTails Pet Sitting from loss as a result of theft committed by a subcontractor of the company.
To say to a client "we are bonded" demonstrates the confidence HappyTails Pet Sitting
has in its staff. By purchasing a bond, HappyTails Pet Sitting is essentially buying a
"credential" that we hope will help our clients and potential clients feel more comfortable about allowing a pet
sitter into their home to provide care for the pets.
"Insured" means that HappyTails
Pet Sitting purchases an annual liability insurance policy from Evanston Insurance Company.
Coverage includes (but is not limited to) damage to property in our care, custody and control (including pets and home), as
well as coverage for lost keys.
How am I billed and when is it due? We accept cash, checks, credit cards through PayPal and full payment is required in
advance. Your Pet Sitter can pick it up on the first visit.
Do you charge more for additional pets? No, however we do charge for additional time spent. So if the additional pets require
more time to care for, then the cost will be more.
Do you charge more for holidays? Yes, our holiday charges are as follows: $5.00/visit (Mother's Day, Memorial Day, Father's Day, Independence Day, Labor Day) $10.00/visit
(New Year's Eve, New Year's Day, Easter Sunday, Thanksgiving, Christmas Eve, Christmas
Day)
Will you contact me just to let me know everything
is going smoothly while I am away? As far as we're concerned,
"no news is good news". However, we will do whatever it takes to give you peace of mind while you are away from
home. In our initial consultation you can let us know how often we should check in, and we will be happy to provide you with
that extra level of service.
What are your hours of operation? We are available to serve you and your family pet 24 hours a day, 365 days a year.
Do you have references? Yes. Excellent local references are available upon request.
Do you accommodate special requests? Does your pup prefer scrambled eggs for breakfast? Will your fish only eat his worms hand-fed? Does
your kitty like to ride down the hall on your back? These are the endearing things that your pets love and we love to do for
them. I wouldn't have it any other way.
What's best about leaving my pet at home? Pets are happiest when they are at home, surrounded by familiar sights, sounds, and
smells... their own bed and sunny spot; their toys and the smells of the people they love most. Pets feel safe and happy-contented
in their favorite room, maybe with a radio or tv on, and their favorite toys right where they left them. A familiar diet,
exercise routine and schedule with their own personal attention from their Pet Care Provider is the perfect answer. We'll
even administer any medications, if needed.
What happens if my pet becomes injured or
ill? We
are dedicated to excellent care of your pet and have a 24 hr. vet on call. In the event of an emergency we will take your
pet to your vet or the nearest animal hospital, if after hours. We will contact you or your emergency contact person for further
instructions.
Do you provide daily dog walking services
and what is the benefit? Yes,
we do provide daily dog walking services. If you work long hours or are trying to housebreak a puppy this service can
be useful. It allows your pet to get the needed break in the middle of the afternoon a walk and some playtime can be helpful
in burning off pent up energy.
Why not use the teenager or neighbor down
the street? By hiring
a Professional Pet Sitter you get the peace of mind knowing that your pets are being cared for by someone with experience.
If a medical need arises they are usually experienced enough to know what is and what is not emergent. You also have
the security because they are insured and bonded. Pet Sitters do this as a career not just a favor and take pride in
their work and will care for your pets the way you would because they WORK for you!
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